EFFECTIVE COMMUNICATION ROLE OF SECRETARIES IN CAMPUS ORGANIZATIONS

Authors

  • Jenny Helvira Program Studi Sastra Inggris, FBS, Universitas Negeri Medan
  • Ayudira Ayudira Program Studi Sastra Inggris, FBS, Universitas Negeri Medan
  • Rani Syahfitri Program Studi Sastra Inggris, FBS, Universitas Negeri Medan
  • Rita Hartati Universitas Negeri Medan

Keywords:

Effective communication, secretary, campus organization.

Abstract

This study examines the role of secretaries in effective communication within campus organizations, focusing on their contributions to problem-solving and decision-making. The research, based on a survey of secretaries, highlights the frequency of communication, problem identification methods, and the effectiveness of communication in conflict resolution. The findings suggest that while frequent communication promotes transparency and collaboration, its quality is essential for clarity and impact. Challenges like misunderstandings and communication barriers emphasize the need for targeted training in conflict resolution, persuasive communication, and strategic decision-making. The study concludes that focused professional development can significantly enhance secretaries' communication skills, improving organizational practices and outcomes.

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Published

2024-10-17

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